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Answered

Excel integration down?

  • March 10, 2026
  • 8 replies
  • 37 views
R

I can’t seem to create any new excel integrations today - am I alone?

Best answer by Grace

Hey ​@ralph_a I’ve been advised it could have been an authentication issue, and Chrome would be trying to reuse a previous authentication that was broken.

You can fix it either by using a different browser (which you have) or by clearing cache and cookies. Let me know if it’s working in Chrome again now you’ve connected it in a different browser 🙏

8 replies

Grace
Community Team
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  • Grace
  • Community Advocate
  • March 11, 2026

Hi ​@ralph_a as far as I’m aware we haven’t had any other reports of this, can you let us know what’s happening when you try to setup a new integration? 

If cauliflower can become pizza, you my friend can do anything
R
  • ralph_a
  • Author
  • Explorer
  • March 11, 2026

Hi ​@Grace 

Here’s the message I’m receiving: 

“Unexpected server error

We're experiencing issues at the moment. Try reloading this page or contact customer support.”

Here’s a loom video to demo: 

 

    R
    • ralph_a
    • Author
    • Explorer
    • March 11, 2026

    OK I’ve just tried a different browser, and it worked.  The browser it’s not working with is google chrome :(

      Grace
      Community Team
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      • Grace
      • Community Advocate
      • March 11, 2026

      Thanks so much for the screen share ​@ralph_a that’s super helpful! I’m glad it’s at least working in a different browser, but let me flag this with the support team to see if we can get it to work again in chrome 🙏

      If cauliflower can become pizza, you my friend can do anything
      Grace
      Community Team
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      • Grace
      • Community Advocate
      • Answer
      • March 11, 2026

      Hey ​@ralph_a I’ve been advised it could have been an authentication issue, and Chrome would be trying to reuse a previous authentication that was broken.

      You can fix it either by using a different browser (which you have) or by clearing cache and cookies. Let me know if it’s working in Chrome again now you’ve connected it in a different browser 🙏

      If cauliflower can become pizza, you my friend can do anything
        R
        • ralph_a
        • Author
        • Explorer
        • March 11, 2026

        Thanks Grace - that has indeed done the trick and all working again on Chrome.

        Much appreciated :)

          john.desborough
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          • john.desboroughCertified Partner
          • Certified Partner & Champion
          • March 11, 2026

          ​@ralph_a ​@Grace - just a side note on this: i see this happening on the day following MSFT’s updates on a semi-regular basis. 

          FWIW

           

          des

          If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
            Grace
            Community Team
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            • Grace
            • Community Advocate
            • March 12, 2026

            ooh interesting, thanks for flagging ​@john.desborough I will pass that on to the team. ​@ralph_a great to hear it’s working now, thanks for confirming! 

            Have a great day both, let me know if you spot anything else 👀

            If cauliflower can become pizza, you my friend can do anything

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