Answered

FreshDesk & Typeform integration

  • 29 September 2022
  • 4 replies
  • 47 views
S

how to populate FreshDesk form with user inputs in TypeForm and how to map each ticket field from Typeform to FreshDesk?

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Best answer by Liz 29 September 2022, 21:22

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Liz
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Hi @sagii Thanks for stopping by the community! Our article here can walk you through setting up the Freshdesk integration. 😁

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Gabi Amaral
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Hey @sagii! Were you able to check the article my friend Liz has sent you? Hope it helps you!

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Hello @Gabi Amaral, Hello @Liz 
Thanks you for the previous answer - it helped me setup the inicial integration. 
I have another question regarding this matter. I have a Typeform consisting of a couple of questions (Multiple Choice, Yes/No, Open Questions) and I need to have all the information of the questions answered in the freshdesk ticket. Is that somehow possible? Because now only like Name, Subject and Mail are transferred to the ticket.

Thank you in advance!

Liz
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Userlevel 7
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Hi @Frith thanks for stopping by! I would definitely give Zapier a try to pass more information into a Freshdesk ticket. That’ll then allow you to format the data exactly as you wish!

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