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How do I make fields DOB and COUNTRY update Klaviyo SYSTEM fields rather than creating custom ones?

  • 2 July 2024
  • 4 replies
  • 25 views

It seems ridiculous it only ads as a custom field.  

 

Also I would like to grab any other data that I can without asking such as profile picture etc.  is this possible?

4 replies

Grace
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Userlevel 7
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Hey @jakeObrien welcome to the community 😊

I believe Klaviyo built this integration so it might be worth checking out their Help guide here for more information on setup. 

Looking at their guide, it seems having DOB and Country as a custom field is a limitation so it might be worth reaching out to Klaviyo to see if they have a solution 🙏

If cauliflower can become pizza, you my friend can do anything
J

Yeah they were no help at all.   In fact they said pretty much the same thing - passing responsibility to the other platform. 

Grace
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Userlevel 7
Badge +5

🙈 ok maybe we have some other Klaviyo experts in the Community…

@Liz tagging you for when you’re back from hols in case you can assist!

If cauliflower can become pizza, you my friend can do anything
Liz
Rank
Userlevel 7
Badge +5

Hi @jakeObrien Oh man, sorry for the trouble. It’s a bit difficult since they built the integration, so we don’t have a whole ton of control over it. If these aren’t updating in their direct integration, you could use Zapier to update those fields instead!

Life is a series of awkward moments separated by snacks.

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