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How to identify respondents if send survey through Intercom chat?

  • June 24, 2022
  • 3 replies
  • 52 views

Hi, we’re using Typeform integrated with Intercom, and we wish to send the surveys through Intercom chat.

How do we identify our respondents if we’re doing that?

Thank you~

Best answer by Liz

Hi @soop You can use hidden fields to pass information from Intercom into Typeform. Our article here can walk you through using hidden fields to share info between the two. 

3 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Answer
  • June 24, 2022

Hi @soop You can use hidden fields to pass information from Intercom into Typeform. Our article here can walk you through using hidden fields to share info between the two. 


  • Author
  • Explorer
  • June 27, 2022

Cool, I’ll check it out, thank you! @Liz 


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • June 27, 2022

Let us know if you need any help with that, @soop! I've done that before so I think I might be able to advise you a little further! 😉