Answered

Hubspot "Connect" button doesn't trigger authentication

  • 10 November 2023
  • 2 replies
  • 29 views
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According to the setup guide (https://www.typeform.com/help/a/hub-spot-integration-installation-and-setup-360029578071/), once “Connect” is clicked, it should start the HubSpot Authenticate process. But clicking on it once does nothing for me. Clicking on it another time, goes to a full HubSpot integration page, and I can click “Connect” there. However, it then immediately returns to previous page with an error about a form not being published.

The error is a red herring for sure. HubSpot was never authenticated, so it can’t do anything.

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Best answer by john.desborough 10 November 2023, 22:17

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john.desborough
Userlevel 7
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@DreamyRay - have you published your typeform yet? if the form has changes that have not been published then you might get that error ...just checking

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
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@DreamyRay - have you published your typeform yet? if the form has changes that have not been published then you might get that error ...just checking

That was it! Thank you. I had thought it made sense to do all changes and settings, including integrations, and then Publish. Publishing the Typeform first, and then try to connect worked.

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