I have set up the Freshdesk Integration however it is not sending data

I replied back to the support email I got with the name of the “owner” account.  

Thank You.

Currently I am able to get it to work by shunting through Zapier before going to Freshdesk.  Shouldn’t it be able to go directly without a Zap?

Thanks,

P.

Hi @Pete as long as you’re replying from the account email, they’ll be able to help you further through that ticket and take a look there! 

Hi Team, I have been trying to integrate Typeform to our Freshdesk account. It shows the integration was successful. However, I am not able to view the tickets created by Typeform in our account. I have been reaching out to the Freshdesk support team as well. But I cannot draw any conclusion to where does the issue lie. Do help me out to find the solution.

Hi @Sriti I added your post here where we have some possible solutions. 😀

Hi @Liz We’ve reached out to the support team already and haven’t heard back yet. Same issue: “It shows the integration was successful. However, I am not able to view the tickets created by Typeform in our account.” Would it be possible to get on a call with someone about this as we’d like to get it resolved urgently? Thank you.

Hi @theluxenomad Depending on your plan level, it may take some time for the support team to reach you, but they have confirmed they’ve received your email and will respond. We do not have phone support, so hang tight for their email response!