I'm having issues with my Hubspot integration | Community
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I'm having issues with my Hubspot integration

C

Hello,

 

I created a 13 question Typeform survey and integrated the survey to my Hubspot account so that answers get passed to the corresponding contact property in Hubspot.

 

9 out of 13 of the answers are passing to Hubspot.

 

Out of the 9 answers, one is First name, one is Last name, one is email, and then there are 6 multiple choice questions.

 

The 4 answers that are not getting passed to Hubspot are all multiple choice questions. The Typefor mquestions and corresponding contact properties in Hubspot for those 4 questions are exactly the same as the 6 multiple choice questions and answers that are getting successfully passing from Typeform to Hubspot.

 

I spoke with Hubspot support over a screen share, and they’ve directed me to Typeform support since for them it’s a third party integration. 

 

I’ve already tried redoing and approaching this from multiple angles on both the Typeform and Hubspot ends, and I’m stumped.

 

Please help!

 

Sincerely,

Carlos

 

Best answer by Liz

Hi @CLGlean We don’t offer phone support, but it may be best for our support team to take a look into this further since they can access your form and the backend data. Would you mind contacting our support team here? Just be sure to use your account email for the fastest reply! :sunglasses:

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6 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15025 replies
  • May 19, 2021

Hi @CLGlean Thanks for stopping by the community! Happy you’re here. :grinning: Are the multiple choice questions required? Additionally, are you receiving any errors during the integration setup or is this happening after it has been setup? Thanks!

Life is a series of awkward moments separated by snacks.
C
  • CLGlean
  • Author
  • Explorer
  • 3 replies
  • May 19, 2021

Hi @Liz happy to be here! To answer your questions:

 

Yes, the multiple-choice questions are required.

 

No, I am not receiving any errors during the integration setup. This is happening after it has been set up.

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15025 replies
  • May 19, 2021

@CLGlean Huh, that’s really strange. Usually an error message pops up if it doesn’t connect properly. Would you mind deleting the integration and adding it again to see if that happens to fix anything? 

Life is a series of awkward moments separated by snacks.
C
  • CLGlean
  • Author
  • Explorer
  • 3 replies
  • May 25, 2021

@Liz I redid the integration twice before this most recent time to troubleshoot the issue to no success and no error message popups. 

 

I did it again just now - I deleted the integration and added it back again, and tested with a dummy entry. This time, only 7 out of my 13 answers were passed through to Hubspot as opposed to 9 just previously.

 

Out of the 7 answers that passed, one is First name, one is Last name, one is email, and then there are 4 are multiple choice questions.

 

Please let me know how to resolve this issue. If getting on the phone or someone on your team accessing my account is necessary, I’m open to it to get this resolved.

 

Thank you,
Carlos

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15025 replies
  • Answer
  • May 25, 2021

Hi @CLGlean We don’t offer phone support, but it may be best for our support team to take a look into this further since they can access your form and the backend data. Would you mind contacting our support team here? Just be sure to use your account email for the fastest reply! :sunglasses:

Life is a series of awkward moments separated by snacks.
john.desborough
1 person likes this
  • john.desborough
    john.desborough
C
  • CLGlean
  • Author
  • Explorer
  • 3 replies
  • May 25, 2021

Thank you @Liz I submitted a support ticket.

john.desborough
1 person likes this
  • john.desborough
    john.desborough

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