Integration to HubSpot using hidden field as identifier not working

Hi @Sheila Hansen If the respondent has cookie tracking turned off, this will prevent the data from being collected. Sadly, there’s nothing you can do about this since it’s their right to turn off tracking. Though, if this is happening with all respondents, then it sounds like something might be wrong. 

If this is the case, do you mind sending the URL where you have the form located? 

Hi Liz,

Thank you for your reply. I can indeed accept that if cookie tracking is turned off, I won’t be able to get the data over to HubSpot. This was something I was aware of when doing the setup and testing. However, as it stands right now, I have all respondents with a HubSpot Contact ID in the hidden field being collected from the URL field merge, so no one had cookie tracking turned off.

I have the form located here: https://admin.typeform.com/form/KPLptSEq/create?block=01FT5Q3DD3N4M2R9J743WMHY8E (hope this is the URL you can use to see it)

Hi @Sheila Hansen I sadly won’t be able to see the URL from the builder panel, but do you mind sending the public URL? Thanks!

Hi Liz,
Sure! Here it is: https://form.typeform.com/to/KPLptSEq#hscontactid={{contact.hs_object_id}}
Thanks.

Thanks, @Sheila Hansen ! Do you have the form embedded? If so, could you send that URL? If not, how are you passing the Hubspot data into the Typeform URL? For example, is the URL hyperlinked in an email? 

Hi Liz,
Yes, I have the form embedded into the email. I don’t have a URL for it, but I have the embed code that is pasted into the code editor of HubSpot. Each answer has a URL of its own, which is as follows:

https://form.typeform.com/to/KPLptSEq?typeform-medium=embed-email#hscontactid={{contact.hs_object_id}}&answers-01FT5Q3DD3N4M2R9J743WMHY8E=01FT5Q3DD3TDVDJ5N6J2AZVX1G

https://form.typeform.com/to/KPLptSEq?typeform-medium=embed-email#hscontactid={{contact.hs_object_id}}&answers-01FT5Q3DD3N4M2R9J743WMHY8E=01FT5Q3DD3PT6SHSCPWSKSQT7R

https://form.typeform.com/to/KPLptSEq?typeform-medium=embed-email#hscontactid={{contact.hs_object_id}}&answers-01FT5Q3DD3N4M2R9J743WMHY8E=2be88003-15f4-422f-90b2-de960019ea61

https://form.typeform.com/to/KPLptSEq?typeform-medium=embed-email#hscontactid={{contact.hs_object_id}}&answers-01FT5Q3DD3N4M2R9J743WMHY8E=d1ee31f3-342b-453c-b70e-ec1189cd28c2

https://form.typeform.com/to/KPLptSEq?typeform-medium=embed-email#hscontactid={{contact.hs_object_id}}&answers-01FT5Q3DD3N4M2R9J743WMHY8E=87609ed7-87b6-4b9c-9ce9-98748635ef1a

The HubSpot data is passed into the Typeform URL via a field merge of the ID field in each of these URL’s: {{contact.hs_object_id}}

This is picked up automatically when a contact selects one of the URL’s as his/her answer to the question asked, and this is what I had requested Typeform to use to compare against existing contacts in HubSpot, so that if the fields match, they'll be updated. As it is now, the fields do match, but the contacts in HubSpot are not being updated accordingly.

@kabir.mathur is there anything that might prevent the data from updating in Hubspot correctly? 

This is how the integration setup looks in Typeform: