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Integration with Intercom.


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  • 3 replies

Is there a way to send specific answers to Intercon to populate the qualification fields in the intercom?

Case: let's say NPS campaign
question 1—10
We need to send the score (the answer) to the intercom as an attribute, so we can see that a specific user has a specific score.

Same story with any data.
If I'm asking, any details, such as company name, size, etc. I'm getting a notification in the intercom with the preview of all answers, but I need an automation solution to populate corresponding fields 


 

 

Best answer by Liz

Hi again @Andy ! You can map information from Intercom into a Typeform hidden field, but it isn’t currently possible to map the data from Typeform back into the attributes in Intercom. Though, you could use Zapier to update the user information through one of the zaps here. Would this help at all? 

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Liz
Community Team
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  • March 26, 2021

Hi again @Andy ! You can map information from Intercom into a Typeform hidden field, but it isn’t currently possible to map the data from Typeform back into the attributes in Intercom. Though, you could use Zapier to update the user information through one of the zaps here. Would this help at all? 


  • Author
  • Explorer
  • 3 replies
  • March 28, 2021

Ok, integration w/o automation ;) 
I hoped that with “kinda native” integration, there is no need it Zaps

anyway, thx for your answer

 


Liz
Community Team
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  • March 29, 2021

@Andy I can share this feedback with our product team! I’d also encourage you to post it below for some extra visibility, too!

 

 


  • Navigating the Land
  • 2 replies
  • December 24, 2024

Is this still only available via Zapier?


Liz
Community Team
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  • Tech Community Advocate
  • 14854 replies
  • December 27, 2024

Hi ​@powerispower We do have an integration with Intercom, which you can read more about here, so it depends a bit on what you’re looking for between the two products!