Question

Intercom Inbox Automation

  • 25 March 2021
  • 3 replies
  • 63 views

Hi community!

With the Intercom integration, follows a function where responses automatically gets sent to the Intercom Inbox. This is a neat function if you have 10-20 responses, but it’s an awfull function if you get 100’s… That’s my case.

 

Intercom also has a Automation function, but since the respondents answers appears as an internal note, sent by myself, it doesn’t trigger Intercom automation.

 

Does anyone have some advice on how to either get rid of the Inbox function or get the automation working?


3 replies

Userlevel 7
Badge +5

Hi @Borso Thanks for stopping by! Our integration doesn’t have an option to trigger an automation or turn off the inbox function, but would you mind providing some more insight on what you’re looking to do? This may help us think up some workarounds for you. :grinning:

I am with Borso on this. I don’t need the responses in the customer’s profile in Intercom OR if they do add as a note, it would be more beneficial to not have this open a conversation. Thank you! 

Userlevel 7
Badge +5

Thanks, @SarahDrennan ! 

Adding @kabir.mathur here for feedback. :grinning:

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