Question

Intercom messenger not showing saved blocks

R
Userlevel 1

I’ve installed the Typeform integration on Intercom, but I can’t get it to save any blocks I create when replying to a conversation.

I select ‘Save for later use’ but when I go to add a block the only option I get is to Create a new block.

 

I am also having an issue with hidden fields not feeding through. I update the list of hidden fields on Typeform, yet on Intercom it is only showing the hidden field I had previously.

 

Does the integration take a certain amount of time to update? Or is this a bug?

 

I’ve tried refreshing the browser and using a different device. I’ve also re-installed the app on Intercom a couple of times, but I’m still having this problem.

 

Any advice would be much appreciated!

9 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @RotaCloud Could you share some screenshots/videos so we can get a better idea of what’s happening? (Or the URL where the app is embedded?)

Life is a series of awkward moments separated by snacks.
R
Userlevel 1

Hi @Liz 

Thanks for coming back to me so quickly. I’ve tested it again this morning and it is now saving blocks so I can re-use them.

 

Thanks for your help!

R
Userlevel 1

@Liz  Sorry, it’s not resolved yet. I managed to get it to save a block once, but I cannot get it to store anything else. Seems a bit inconsistent

Liz
Rank
Userlevel 7
Badge +5

Thanks, @RotaCloud ! From the video, it looks like the blocks are appearing. Are you seeing this on the live version? Or do you mind sending a link to the live version where Intercom is? 

Life is a series of awkward moments separated by snacks.
S

Hi @Liz  I am experiencing this same issue.

 

I linked typeform + intercom, created the block, saved for later use and now it does not appear for me. I have reached out to intercom but they have investigated and direct me to typeform as they don’t think the issue is on their side. Are you able to assist?

 

Thanks :)

Liz
Rank
Userlevel 7
Badge +5

Hi @SurveyBlaize Can you share the URL where you have the intercom app or any photos/videos of the issue? This will help us look into it further. 

Life is a series of awkward moments separated by snacks.
R
Userlevel 1

Hi @Liz what do you mean by the Live version? There is an existing block at the start of the video called ‘Test’ which I previously created, however I then create a block in the video called “Feature Request Form” and select the option to ‘Save this for later’ and this does not happen. You can see when I go back to add an existing block at the end of the video it only has the one called ‘Test’ in the list and does not include the one I just created.

S

Hi @Liz is there a way I can share them privately?

Liz
Rank
Userlevel 7
Badge +5

@picsoung do you happen to know why the integration isn’t working for @RotaCloud above?

@SurveyBlaize You can send them to me via DM and I’ll respond in this thread. 😀

Life is a series of awkward moments separated by snacks.

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