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Issues integrating with Freshdesk

K

I am trying to create a lead generation form and integrate it with Freshdesk so that all responses will be sent in a ticket to our Customer Care team. It says that the integration was successful, but I have tested it several times and nothing is showing up in Freshdesk. Please help!

Best answer by Liz

Hi @Kimberly from JVB If you haven’t already, I’d give our tech support team a shout from your account email here. When I’ve seen issues in the integration in the past, it’s usually something strange with the Freshdesk account rejecting the data, but they’ll be able to see this in the logs. 

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Grace
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    Grace

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15008 replies
  • Answer
  • June 7, 2022

Hi @Kimberly from JVB If you haven’t already, I’d give our tech support team a shout from your account email here. When I’ve seen issues in the integration in the past, it’s usually something strange with the Freshdesk account rejecting the data, but they’ll be able to see this in the logs. 

Life is a series of awkward moments separated by snacks.
K
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  • K
    Kimberly from JVB
K

Thanks! I was also troubleshooting this through Freshdesk, but I’m finding it difficult to get ahold of them. I’ll try this instead.  

Liz
Gabi Amaral
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  • Liz
    Liz
  • Gabi Amaral
    Gabi Amaral
Liz
Community Team
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  • Liz
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  • June 7, 2022

Let me know how it goes, @Kimberly from JVB ! 

Life is a series of awkward moments separated by snacks.
T
  • theluxenomad
  • Navigating the Land
  • 2 replies
  • September 2, 2022

Hi @Liz! We’re having a problem integrating with FreshDesk too (also, we can’t contact through your support form, it keeps redirecting us to the Form Creator when we log in...)

When we try to integrate with FreshDesk, it says activated and enabled but then we don’t receive anything in FreshDesk. We get an error email that says Integration: Google Sheets (It should be FreshDesk) and “Unable to renew API token. Please reinstall integration with different account”. But in the Connect panel it looks fine.

 

Please help. Thanks.

Gabi Amaral
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  • Gabi Amaral
    Gabi Amaral
Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15008 replies
  • September 2, 2022

Hi @theluxenomad Definitely reach out to our support team for help with this, as they can look into the backend of your account. Did you try to reach them from the form here while logged into your account? 

Life is a series of awkward moments separated by snacks.
S
  • Samarth800
  • Navigating the Land
  • 1 reply
  • June 6, 2023

I am not able integrate Freshdesk, it gives an error, whereas the details are correct.

 

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15008 replies
  • June 6, 2023

Hi @Samarth800 If the credentials are right but you’re receiving this message, you’ll want to reach out to Freshdesk to see if they’re able to specify where the error is coming from (as this message is appearing on their authentication portion). 

Life is a series of awkward moments separated by snacks.
T
  • theadr
  • Explorer
  • 1 reply
  • June 21, 2023

Hi @Samarth800, did you manage to resolve this? I’m getting the same error and Freshdesk doesn’t seem to be able to help me….

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