Matching Contact on email in Salesforce

Hi @Michelle SF Happy Wednesday! I’m asking our lovely tech folks about this, as I’m not quite sure. Stand by!

Hi again, @Michelle SF do you mind sharing a bit more about what you’re looking to achieve? It sounds like you have the mapping set up correctly, but any further information would be helpful. 

Hi @Liz 

I have created two mappings for our survey - one to the contact object (with 2x Key’s)  and one to a custom object in salesforce.

The custom object I created is related to the Contact Object. When someone completes a survey I was hoping their email could be used as unique identifier and if a match with an existing email address (contact) was found the survey responses would be loaded to the custom object that sits on that particular contact.

Many thanks

Michelle

Hi @Michelle SF If I’m understanding this correctly, are you looking to have our integration update a contact and then search for a custom object and update this as well? If so, I’m afraid our integration doesn’t have this capability, but I would suggest using something like Zapier to complete this. 

Thanks @Liz