When I finished the 5 response in video ask and ready to response next question the response are not saved but questions started in the beginning and not when I was ,in 5 question! What can I do?
Question
not to start response again in the beginning
+1Hey there
Unfortunately, it's not possible for the respondents to have their progress saved in their browsers and continue later as their partial responses will be sent to your inbox when they drop off of your Videoask.
You can see this explained in this article: When will I see a response in my inbox?
"When a respondent interacts with your videoask, their answers get saved at each step as they progress through the videoask. Then, they show up in your inbox when one of the following conditions is met:
- When a respondent completes your videoask in its entirety.
- When a respondent partially answers a videoask but closes their browser tab.
- When a respondent partially answers your videoask and stays inactive with the videoask still open for about an hour. In this case, there will be a slight delay (around an hour) in receiving the response because VideoAsk is waiting to see whether the respondent will come back to the videoask to complete it. If they don't come back after around an hour, the session will time out and their response will be sent to your inbox."
I hope this helps!
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