Notion integration page won't save changes | Community
Skip to main content
Question

Notion integration page won't save changes


Hi all,

We’ve set up a nice table in Notion that display’s part of the data received through questions in our typeform. We’ve set it up and it has worked for a while. Now we’re trying to make changes and it simply won’t save them. Either it crashes or it will take you to the next steps (step 4: Terms and Conditions and step 5: Connection is setup). It will tell us that the changes have been processed, but when we come back to it it turns out that they haven’t been processed at all. What can we do?

9 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14996 replies
  • October 19, 2023

Hi @Remind Learning Oh man, sorry for that frustration. 😨 If you haven’t already, do you mind trying to clear the cache and use the Chrome browser (if you aren’t already)? Sometimes these small adjustments can solve the issue. 


Hi Liz,

Thanks for your swift reply. I’ve emptied out the cache and tried again. The result was the same, unfortunately. What else could we try?


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14996 replies
  • October 20, 2023

Hm, that usually solves it. Do you mind sharing a video of what happens when you try to connect, @Remind Learning ? Thanks in advance!


Hi Liz,

 

Sure! Here it is: 

 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14996 replies
  • October 20, 2023

Thank you, @Remind Learning ! I’ve shared this with the tech team to help me figure out what’s going on here. Hopefully I should have some more helpful info soon!


Hi Liz,

 

Thank you, hopefully the tech team can find a solution. I look forward to their response.


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14996 replies
  • October 23, 2023

Hi @Remind Learning The tech team let me know they have an open bug for this issue. If you want to drop them a message here (and feel free to reference this post to speed things up), they’ll add you to the notifications to be alerted when the bug is fixed. 


Hi Liz,

 

Where exactly should I leave my question? The link you sent takes me to a general help page, but I don't see a specific place to leave me question. It seems that I just end up on the same page where I asked you this question.

 Could you send me a new link that will take me to the right page to leave my question?


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14996 replies
  • October 25, 2023

Hi @Remind Learning On that help page is the link to contact support. You will want to fill out this form with as much information as possible in order to direct your question to the right team. 


Reply