Answer

Problem with Facebook pixel

Forum|Forum|2 years ago
April 14, 2023
2 replies
223 views

rodrigoramirezmx
Explorer

Hi, i just add my facebook pixel but the facebook chrome extension is not showing the data.

Also i follow the steps that you mention on this article https://www.typeform.com/help/a/facebook-pixel-integration-installation-and-setup-360029259432/ but it still not showing the custom conversions on facebook “Typeformfisrtinteraction” and “Typeformsubmit”

I also contact you guys and YOU DONT HAVE A LIVE CHAT so this can be fix in the moment, i cant start running ads because this is not showing correctly.

i am rolled on the business plan with typeform and i think is very very bad thing that you dont have a live chat to solve this problem.

i just sent you several emails from my account

i will leave some photos, please help me

NOT SHOWING CUSTOM CONVERSIONS “Typeformfisrtinteraction” and “Typeformsubmit”

Best answer by Lasse

Hi, @rodrigoramirezmx
This is Lasse from Typeform Technical Support.

We’ve checked with our engineers, and they found out that there was an issue with the cookie consent banner preventing the FB pixel to work as expected.

They fixed this a couple of hours ago :)

Can you test again on your side and let me know how it goes?

If the issue persists, could you please open a ticket with us through https://www.typeform.com/help/contact/, and we’ll be happy to take a closer look at your issue.

Lastly, if you have set up the FB integration today, then it can take up to 24 hours before the events start showing in your FB admin panel.

+1

Lasse
Typeform
Answer
Forum|Forum|2 years ago
April 14, 2023

Hi, @rodrigoramirezmx
This is Lasse from Typeform Technical Support.

We’ve checked with our engineers, and they found out that there was an issue with the cookie consent banner preventing the FB pixel to work as expected.

They fixed this a couple of hours ago :)

Can you test again on your side and let me know how it goes?

If the issue persists, could you please open a ticket with us through https://www.typeform.com/help/contact/, and we’ll be happy to take a closer look at your issue.

Lastly, if you have set up the FB integration today, then it can take up to 24 hours before the events start showing in your FB admin panel.