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Salesforce Integration Not Working

  • April 13, 2022
  • 4 replies
  • 136 views

Hello, 

We’ve seemed to have lost connection between our Salesforce/Typeform integration because we’re no longer seeing form submissions populating on our Salesforce records. So far I’ve tried reestablishing the connection but unfortunately, that doesn’t seem to do the trick. Any guidance here would be greatly appreciated. 

Best answer by pvantees

Having the same issue. Deleted, re-installed, re-authorised. After installation and setup goes dead. Cannot modify the admin screen in the Salesforce app. Tried live chat to talk to a person but no avail yet.

 

Update! Not sure what solved the issue for now but I restarted my computer, cleaned caches, logged out of Salesforce and Typeform, deleted the app in Salesforce, rebooted and clean installed it again. Looks like it’s back to life.

4 replies

Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • April 13, 2022

Hi @monicam Thanks for stopping by the community! What have you tried as far as re-establishing the connection? If you haven’t already tried deleting and re-adding the integration in Salesforce, I would give that a go. 


Gabi Amaral
Ex–Typefomer
Forum|alt.badge.img+5
  • Ex–Typefomer
  • April 22, 2022

Hey @monicam! How are you doing today? Were you able to fix your integration with Salesforce? If yes, let us know how! 😉


pvantees
  • Navigating the Land
  • Answer
  • May 18, 2022

Having the same issue. Deleted, re-installed, re-authorised. After installation and setup goes dead. Cannot modify the admin screen in the Salesforce app. Tried live chat to talk to a person but no avail yet.

 

Update! Not sure what solved the issue for now but I restarted my computer, cleaned caches, logged out of Salesforce and Typeform, deleted the app in Salesforce, rebooted and clean installed it again. Looks like it’s back to life.


Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • May 18, 2022

Glad to hear that worked, @pvantees ! Thanks for letting us know!