Some Typeforms not connecting to Slack once they're made Private Channels, but others are? | Community
Skip to main content
Answered

Some Typeforms not connecting to Slack once they're made Private Channels, but others are?


Hi, I successfully have connected Typeform to Slack in public channels, then made them private channels and the Slack channels keep receiving responses. However I have a few older Typeforms which this simply does not work for. As soon as I make the channel private, it no longer sends responses. Do I need to refresh the link URL, change a setting, create a whole new form? Thanks

Best answer by Liz

Huh. In that case, I’d suggest reaching out to our tech team here. They might be able to look at the integration setup and logs to see why the data isn’t passing correctly to Slack, @DeanW .

View original

5 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15028 replies
  • April 18, 2024

Hi @DeanW Thanks for stopping by the community! If you haven’t already, I would suggest trying to delete the integration on those forms and re-adding it. 

Let us know if that doesn’t work!


  • Author
  • Explorer
  • 2 replies
  • April 18, 2024

Hi, have tried this multiple times without success. Thanks 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15028 replies
  • April 19, 2024

Hi @DeanW In those private channels, have you added Typeform as an app? You can do so like this: 

 


  • Author
  • Explorer
  • 2 replies
  • April 19, 2024

Yes, I had already. 

 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15028 replies
  • Answer
  • April 22, 2024

Huh. In that case, I’d suggest reaching out to our tech team here. They might be able to look at the integration setup and logs to see why the data isn’t passing correctly to Slack, @DeanW .


Reply