Looking for some support on how to troubleshoot why the custom receipts we created in 3 typeforms on our site no longer work.
They worked from Jan 2022- Dec 2023 and now they do not work.
Not sure where to begin to fix this and we would appreciate any clues as to why it’s no longer working. I will pass that info to the programmer that we hired who I hope will be able to fix it.
Maybe it’s a new feature that might conflict with the code that was written.
The programmer we hired modeled his solution around what this guy did:
When I asked Typeform about custom receipts two years ago, I received this response:
I'm afraid that, for the moment, it is not possible to send the receipts directly from the payment field integration. Which means your clients are not getting receipts for the one-time payments accepted through your Typeform account. You can use the Respondent notification system to send a receipt in email format.
I've seen some customers Redirecting from the form to a Stripe page where the actual payment is being processed.
Another solution is to connect the typeform to MailChimp or any other email service via Zapier to send your own receipts and emails formatted in HTML. Please refer to this article in our Help Center: Send email notifications or follow-ups from new typeform entries.
Or, you can connect your typeform to Webmerge via Zapier to generate receipts: Instantly Generate Donation Receipts from Typeform.
