Question

Text not recognised in logic jump

  • 20 March 2024
  • 6 replies
  • 99 views
B

Hi there,

I’m running into an issue where text that is in the logic jump isn’t validating in the actual form. The logic jump is created in Zapier, so I imagine something is going on where Typeform isn’t able to match the two together because of the source.

Overview of the issue:
 

A solution would be much appreciated. I need the Zap for the form to be valuable to my business. It’s also taken a lot of time to figure out how to build the Zap that it scales, so I’m not open to moving to a different integration solution like Make any time soon.

 

Thanks in advance

6 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @brendanc Thanks for the video - this is really helpful! Do you happen to know if the zap is placing a space after the number? Oftentimes, it’s something simple like that that can cause the logic jump to not work correctly. 

Life is a series of awkward moments separated by snacks.
B

Hi @Liz - afraid not. No whitespace. I’ve checked in Typeform directly, I added a zap to remove any white space etc.

I also checked recently for any text that was encoded differently with a simple text decoding tool online and no luck. 

We need to go live with this form shortly, how can we get this investigated?

 

Thanks

Brendan 

B

Here’s another example with some other things I’ve tested:
https://www.loom.com/share/7d1011efd2b94190988c93020fd866b5

Liz
Rank
Userlevel 7
Badge +5

@mathio have you heard any issues with logic jumps when they’re setup like this through the API? I feel like this might be the cause of the issue, but I also don’t have my own proof of that. 😅

Life is a series of awkward moments separated by snacks.
mathio
Rank
Userlevel 7
Badge +5

Sorry I have not created a logic jump via API in a long time and havent run into any issues in the past.

Maybe @picsoung has more recent experience with this?

B

Hi all,

Any other way around this?

For context, I wish to use Typeform for customers to redeem something custom, once. So the thought was baking redemption IDs into the workflow using Logic Jumps. I also explored having 1 form per customer, but the problem i ran into was while I could duplicate forms using Zapier, I couldn’t duplicate actions off the back of forms, as each form needed to be referenced in a zap trigger which isn’t possible from an automation perspective.

What other options might exist if this API is behaving unexpected?
Thanks

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