The Square integration does not toggle on | Community
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The Square integration does not toggle on

  • January 24, 2025
  • 1 reply
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I have a form and I would like to use Square to accept payments on it.

I can find “Square” in the “Connect” tab, but when I try to toggle it on, it immediately turns off again, with an error that says:

“We couldn't activate your integration. Make sure your form is published and try again.”

but it shows me the same message even after I publish the form. And I don’t understand why I should be required to publish a form before it is ready! Why would I want to publish before I add a Square integration?

1 reply

Liz
Community Team
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  • Tech Community Advocate
  • 15023 replies
  • January 24, 2025

Hi ​@HMD Thanks for stopping by the community! Our tech team would be best to take a look at this since they can see more information about the error in the backend. If you haven’t already, I would suggest contacting them here!


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