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Trying to connect Stripe Payments

C

When I click on connect to Stripe it keeps giving me the circle of death and never finishes. I have two Stripe accounts - one that’s connected to my App and the other is free to be accepted by Typeform… please help! 

Best answer by Liz

@Christarae If you haven’t already, I would suggest contacting our support team directly at this point, as they will be able to log into your account to see what’s happening. Since we don’t have any known issues of this with other accounts, it looks to be an account-specific issue. 

You can contact them from your account email here. 

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6 replies

C
  • Christarae
  • Author
  • Explorer
  • 3 replies
  • May 27, 2022

Here’s what happens on mine: an unending Circle of Death - No Place to put a code…

 

Gabi Amaral
1 person likes this
  • Gabi Amaral
    Gabi Amaral
Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14987 replies
  • May 27, 2022

Hi @Christarae Have you tried clearing the cache on your browser? 

If that isn’t working, what browser/device are you editing on? 

Life is a series of awkward moments separated by snacks.
C
  • Christarae
  • Author
  • Explorer
  • 3 replies
  • May 31, 2022

Hi Liz - yes, and Im using both Firefox and Safari - I’m working on a MacBook Pro. 

Gabi Amaral
1 person likes this
  • Gabi Amaral
    Gabi Amaral
Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14987 replies
  • June 3, 2022

Hi @Christarae Apologies for the delay! Do you mind trying Chrome to see if that makes any difference, as well as log out of your Stripe account if you’re logged in? 

Life is a series of awkward moments separated by snacks.
C
  • Christarae
  • Author
  • Explorer
  • 3 replies
  • June 3, 2022

Tried it all and going with a different option. Too bad as I’m paying $59 a month and it should be included… 😐

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14987 replies
  • Answer
  • June 6, 2022

@Christarae If you haven’t already, I would suggest contacting our support team directly at this point, as they will be able to log into your account to see what’s happening. Since we don’t have any known issues of this with other accounts, it looks to be an account-specific issue. 

You can contact them from your account email here. 

Life is a series of awkward moments separated by snacks.
C
1 person likes this
  • C
    Christarae

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