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Unable to submit a support ticket


Hey folks, I’ve been trying to submit a support request via this: https://www.typeform.com/help/contact/, and it throws an error (see image) even though I filled out all the relevant fields. Also doesn’t work when I remove the screenshot in case it has something to do with the upload. Please help!

 

 

 

Best answer by trala

I ended up sending an email to support@typeform.com and they responded. 

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6 replies

Liz
Community Team
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  • Tech Community Advocate
  • 15028 replies
  • April 25, 2022

Hi @trala We did have some brief maintenance today that could have caused the issue, but that should be resolved now. Are you still experiencing the error when trying to submit a ticket? 


  • Navigating the Land
  • 1 reply
  • April 25, 2022

I have the same issue. I tried to upgrade my plan to Pro today (monthly), instead of it I was charged for year of Plus (lot more money). And there is no way to contact support - form is broken, no answers anywhere. I am kind of disappointed by this service.

Any clues what is going on?


  • Author
  • Explorer
  • 1 reply
  • Answer
  • April 26, 2022

I ended up sending an email to support@typeform.com and they responded. 


Liz
Community Team
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  • Tech Community Advocate
  • 15028 replies
  • April 26, 2022

@janmarkel were you able to contact our support team using the email above? 😀


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1777 replies
  • April 27, 2022

When you got in touch with our Support team in the last few days, how did you do it, @Pako69? Via the email support@typeform.com or via the how to get help page


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  • Sharing wisdom
  • 10 replies
  • April 27, 2022

the help page