Answered

Unable to submit a support ticket

  • 25 April 2022
  • 6 replies
  • 74 views

Hey folks, I’ve been trying to submit a support request via this: https://www.typeform.com/help/contact/, and it throws an error (see image) even though I filled out all the relevant fields. Also doesn’t work when I remove the screenshot in case it has something to do with the upload. Please help!

 

 

 

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Best answer by trala 26 April 2022, 16:07

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Userlevel 7
Badge +5

Hi @trala We did have some brief maintenance today that could have caused the issue, but that should be resolved now. Are you still experiencing the error when trying to submit a ticket? 

I have the same issue. I tried to upgrade my plan to Pro today (monthly), instead of it I was charged for year of Plus (lot more money). And there is no way to contact support - form is broken, no answers anywhere. I am kind of disappointed by this service.

Any clues what is going on?

I ended up sending an email to support@typeform.com and they responded. 

Userlevel 7
Badge +5

@janmarkel were you able to contact our support team using the email above? 😀

Userlevel 7
Badge +5

When you got in touch with our Support team in the last few days, how did you do it, @Pako69? Via the email support@typeform.com or via the how to get help page

Userlevel 2
Badge +1

the help page

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