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Answered

Unable to submit a support ticket

  • Apr 25, 2022 2:03 PM UTC
  • 6 replies
  • 243 views

Hey folks, I’ve been trying to submit a support request via this: https://www.typeform.com/help/contact/, and it throws an error (see image) even though I filled out all the relevant fields. Also doesn’t work when I remove the screenshot in case it has something to do with the upload. Please help!

 

 

 

Best answer by trala

I ended up sending an email to support@typeform.com and they responded. 

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6 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Apr 25, 2022 5:58 PM UTC

Hi @trala We did have some brief maintenance today that could have caused the issue, but that should be resolved now. Are you still experiencing the error when trying to submit a ticket? 


  • Navigating the Land
  • Apr 25, 2022 9:16 PM UTC

I have the same issue. I tried to upgrade my plan to Pro today (monthly), instead of it I was charged for year of Plus (lot more money). And there is no way to contact support - form is broken, no answers anywhere. I am kind of disappointed by this service.

Any clues what is going on?


  • Author
  • Explorer
  • Answer
  • Apr 26, 2022 2:07 PM UTC

I ended up sending an email to support@typeform.com and they responded. 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Apr 26, 2022 8:53 PM UTC

@janmarkel were you able to contact our support team using the email above? 😀


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • Apr 27, 2022 8:42 AM UTC

When you got in touch with our Support team in the last few days, how did you do it, @Pako69? Via the email support@typeform.com or via the how to get help page? 


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  • Sharing wisdom
  • Apr 27, 2022 9:23 AM UTC

the help page