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Upgrade delay

R

I upgraded my account and it says my upgrade is pending despite the help docs saying that upgrades are activated immediately. How long will I need to wait before being able to integrate my form with the upgraded features. 

Best answer by Liz

Hi @RNMKR Support Welcome to the community! Usually this happens when changing yearly plans, as they aren’t effective until the end of the year, but our billing team can help take care of this for you. :)

You’ll just want to contact them from your account email here to get some help! 

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    3 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15035 replies
    • Answer
    • July 14, 2021

    Hi @RNMKR Support Welcome to the community! Usually this happens when changing yearly plans, as they aren’t effective until the end of the year, but our billing team can help take care of this for you. :)

    You’ll just want to contact them from your account email here to get some help! 

    Life is a series of awkward moments separated by snacks.
    A
    • Adriana WZ
    • Navigating the Land
    • 1 reply
    • February 10, 2022

    Hi @Liz, I have the same issue as @RNMKR Support is explaining above. I have already contacted your billing team but did not receive an answer yet. Since my project is quite time critical I am kindly asking for fast support.

    Thanks a lot in advance. 

    Adriana

     

     

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 15035 replies
    • February 10, 2022

    Thanks for stopping by, @Adriana WZ ! Our support team can see your email, which just came in a few hours ago, but they will respond to you as fast as they can in the order of priority. 

    Life is a series of awkward moments separated by snacks.

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