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Webhooks Being Deleted Out of Sudden


Hi

It has happened more than 2 times, that out of sudden, a Survey has its Webhook configuration erased, but not due to human intervention. I just noticed on these occasions, that I’m not receiving the data from answered surveys via Webhook, and when I go to the survey configuration, I see that the Webhook configuration is gone:

 

  It’s clear to me, that this is a bug on the platform. I would like to know if other people have experienced this behavior and if Typeform team has something to say related to this issue, which again: it happens from time to time.

Thank you,
Jaime

Best answer by picsoung

Hi Jaime,

This is odd indeed, it should not happen.

Are those webhooks created via API or via the UI?

I think this is probably better to address via a support ticket so we could debug things properly with you.
 

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2 replies

Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1779 replies
  • August 16, 2021

Hello @Jaime Mateo! Welcome to the Typeform Community! :heart_eyes:

I apologize for your frustration! =/ Can you send us the link to the form so we can take a look? In the meantime, maybe @picsoung can help us to understand the issue. :nerd:

Wishing you a great week! 


picsoung
Typeform
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  • Developer Advocate @ Typeform
  • 384 replies
  • Answer
  • August 16, 2021

Hi Jaime,

This is odd indeed, it should not happen.

Are those webhooks created via API or via the UI?

I think this is probably better to address via a support ticket so we could debug things properly with you.
 


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