Answered

Webhooks Being Deleted Out of Sudden

  • 14 August 2021
  • 2 replies
  • 64 views

Hi

It has happened more than 2 times, that out of sudden, a Survey has its Webhook configuration erased, but not due to human intervention. I just noticed on these occasions, that I’m not receiving the data from answered surveys via Webhook, and when I go to the survey configuration, I see that the Webhook configuration is gone:

 

  It’s clear to me, that this is a bug on the platform. I would like to know if other people have experienced this behavior and if Typeform team has something to say related to this issue, which again: it happens from time to time.

Thank you,
Jaime

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Best answer by picsoung 16 August 2021, 19:33

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Userlevel 7
Badge +5

Hello @Jaime Mateo! Welcome to the Typeform Community! :heart_eyes:

I apologize for your frustration! =/ Can you send us the link to the form so we can take a look? In the meantime, maybe @picsoung can help us to understand the issue. :nerd:

Wishing you a great week! 

Userlevel 7
Badge +5

Hi Jaime,

This is odd indeed, it should not happen.

Are those webhooks created via API or via the UI?

I think this is probably better to address via a support ticket so we could debug things properly with you.
 

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