Can't create an authorization code

  • 30 November 2022
  • 4 replies

Userlevel 2
Badge +1

Hi there, guys!

I’m trying to set up an API connection with Videoask. I've registered a new dev app to use live tokens. But can’t get a temporary authorization code due to these errors:

 “Error getting the bot detection challenge. Please contact the system administrator”


So I’m sending get request and it returns an html. But when I’m previewing this page these errors above occured. Seems when I click Login that should redirect me with URL contained auth code as a parameter but it doesn’t work :( I’m using the same credentials as for the account where the app was created

Can anybody help with that?




Best answer by andrew_videoask 30 November 2022, 14:43

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4 replies

Userlevel 7
Badge +5

Hi @Yuriy, you actually want to make that request directly in your browser.

If you try to make that request through something like the command line, an IDE, or Postman, it will give you an error.

Simply replace the client_id and redirect_uri parameters in this URL:{your_client_id}&scope=openid%20profile%20email&redirect_uri=

Then paste that URL into your browser’s address bar. Once you do so, you should be able to log into/authenticate your VideoAsk account and see the authorization code.

Keep in mind that only you, as the account owner, need to do this when you’re first setting up your app. Your end users will never need to go through this process. 

I hope this helps, and let us know if you have any further questions!

Userlevel 2
Badge +1

@andrew_videoask Ohh really! Thank you so much! 

I was confused by documentation 


Userlevel 7
Badge +5

@Yuriy The previous paragraph mentions that the request should be made through a browser, though I definitely understand your confusion!

Thanks for your feedback. I hope we can update the authentication documentation soon to make it more user-friendly 🙂

Userlevel 2
Badge +1

@andrew_videoask Yeah, thanks!