Question

Code for sharing a VA is not exporting

  • 10 May 2023
  • 4 replies
  • 41 views

Hey there, I get no code snippet when trying to share my VA. The button for getting the code is just black and nothing happens. Any help?


4 replies

Userlevel 7
Badge +5

Hey @Toby12Test thanks for stopping by!

Can you let me know how you’re sharing? Is it the iframe/widget embed code or the email embed code? If you could send a screen shot of what you’re seeing I will investigate what’s happening here! 😊

Both iframe / widget are like this (Button with no text) … clicking does nothing.

 

Userlevel 7
Badge +5

Hey @Toby12Test is this happening for all videoasks? Have you tried using a different browser? 

I’m going to chat to the support team and see why this might be happening. I’m testing it myself and the button option is working for me so will try to find out what could be causing this.

Userlevel 7
Badge +5

Hi @Toby12Test Were you able to solve the issue? Let us know if you still need help! 😀

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