Question

Embedded VideoAsk Question audio playing in background when recording answer

  • 5 June 2023
  • 1 reply
  • 21 views

We use Videoask to display allow users to submit a video response to a video question. Our flow allows users to click “Record your answer” button while the question video is playing.

 

As of recently, we’ve noticed a regression where clicking “Record your answer” will not pause the question video and the audio will continue playing in the background while you try to record your answer. Previously this worked as expected with the Record your Answer button would pause the audio.

 

Is there a way to configure our question to pause as expected? Thanks!


1 reply

Userlevel 7
Badge +5

Hi @Jack Burns, thanks for writing in with your message!

Unfortunately, this is currently a known bug. As you point out, the expected behavior is for the sound to stop playing when the respondent initiates their reply. 

The good news is that our engineers are aware of this issue, so it will be resolved going forward. In the meantime, you could include a note in the overlay text of the video, encouraging respondents to pause the video before proceeding. 

Thanks again for your patience, and let me know if you have any further questions! 

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