Landscape to Portrait flow for each step / transition is showing & looks clunky On iPhone 13ProMax

  • 9 September 2022
  • 4 replies

When I test my video ask, you see briefly the landscape video before it flipped to responsive. I know there was a bug fixed pushed from what I was told last month, but it appears that didn’t fix it on this device - I was just looking for an update on if a fix is in the que or if I have to just deal with the sloppy and launch?


Here is a sample 



Best answer by Grace 21 October 2022, 11:29

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4 replies

Userlevel 7
Badge +5

Hi @crzentz thanks so much for flagging this, I’m just checking with the team for an update on this bug for you 🐞 will let you know what I find out!

Userlevel 7
Badge +5

Hey @crzentz it looks like our engineering team is having trouble reproducing this issue, so they’re doing some investigating and hopefully we can get to the bottom of why it’s happening on some devices but not all 📲 

Thanks, Appreciate it as its holding up my launch. 

Userlevel 7
Badge +5

Hey @crzentz I’ve just heard that the engineering team has deployed a fix for this, so hopefully you’re no longer experience the landscape flash now 🙏 let us know if you spot anything unusual though!