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Question

OAuth 400 Errors During Integration – Is This Use Case Supported?

  • March 31, 2026
  • 2 replies
  • 5 views

KD Witter

Hi everyone,

We’re currently integrating our application with VideoAsk and have followed the documentation closely, but we’re consistently running into 400 errors during the OAuth flow.

Here’s what we’ve confirmed:

  • All credentials are correct
  • Webhooks are working as expected
  • Our implementation aligns with the documentation

Our use case:
We want to allow service providers to connect their VideoAsk account to our platform and embed VideoAsk into their campaigns, so that service requesters can respond via VideoAsk within that flow.

The issue:
No matter how we configure OAuth, we receive 400 errors.

Before we continue troubleshooting, we wanted to ask:

  • Is this type of multi-user / platform-based OAuth integration supported by VideoAsk?
  • Has anyone successfully implemented a similar use case?
  • Are there any known limitations or required configurations not clearly outlined in the docs?

Any guidance or examples would be really appreciated.

Thanks in advance!

2 replies

Grace
Community Team
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  • Community Advocate
  • April 1, 2026

Hi ​@KD Witter thanks for sharing this, it seems like if you’ve set everything up correcting you shouldn’t be facing 400 errors. Have you reached out to the VideoAsk support team yet? I would recommend getting in touch (support@videoask.com) so they can investigate the issue.


KD Witter
  • Author
  • Explorer
  • April 1, 2026

Thanks, Yes I have an email  out to support