Answered

Problem with widget - WordPress - iPhone not open

  • 24 April 2024
  • 3 replies
  • 25 views

Hello, 
I have in my website developed with WordPress the videoask code embedded as a widget (milanocosmetics.it). 
We have the problem that on iPhone when you click on the widget icon it doesn't open.
Is it necessary to add some code for iOS compatibility?

 

<script>
window.VIDEOASK_EMBED_CONFIG = {
"kind": "widget",
"url": "https://www.videoask.com/XXXX?hideplay",
"options": {
"widgetType": "VideoThumbnailExtraLarge",
"text": "",
"border-color": "#e2c182",
"backgroundColor": "#e2c182", "position": "bottom-right",
"dismissible": false,
"videoPosition": "top center"
}
}
</script>

Thank you very much 
Best regards

 

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Best answer by Grace 24 April 2024, 17:39

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3 replies

Userlevel 7
Badge +5

Hi @Milano Cosmetics Happy Wednesday! I’ve moved your post under the VideoAsk category so @Grace can help you out!

Userlevel 7
Badge +5

Hi @Milano Cosmetics 😊

The embed should function in the same way on iOS without additional code, did you embed it as per the instructions in this article

And do you have any other plugins or Wordpress? Sometimes they can interfere with the videoask widget 🙈

Userlevel 7
Badge +5

Hi @Milano Cosmetics I hope you’re doing well! Are you still having the issue? Let us know if you need help!

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