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Answered

Problem with widget - WordPress - iPhone not open


Milano Cosmetics

Hello, 
I have in my website developed with WordPress the videoask code embedded as a widget (milanocosmetics.it). 
We have the problem that on iPhone when you click on the widget icon it doesn't open.
Is it necessary to add some code for iOS compatibility?

 

<script>
window.VIDEOASK_EMBED_CONFIG = {
  "kind": "widget",
  "url": "https://www.videoask.com/XXXX?hideplay",
  "options": {
    "widgetType": "VideoThumbnailExtraLarge",
    "text": "",
 "border-color": "#e2c182",
    "backgroundColor": "#e2c182",    "position": "bottom-right",
    "dismissible": false,
    "videoPosition": "top center"
  }
}
</script>

Thank you very much 
Best regards

 

Best answer by Grace

Hi @Milano Cosmetics 😊

The embed should function in the same way on iOS without additional code, did you embed it as per the instructions in this article

And do you have any other plugins or Wordpress? Sometimes they can interfere with the videoask widget 🙈

View original

3 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14584 replies
  • April 24, 2024

Hi @Milano Cosmetics Happy Wednesday! I’ve moved your post under the VideoAsk category so @Grace can help you out!


Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • 2538 replies
  • Answer
  • April 24, 2024

Hi @Milano Cosmetics 😊

The embed should function in the same way on iOS without additional code, did you embed it as per the instructions in this article

And do you have any other plugins or Wordpress? Sometimes they can interfere with the videoask widget 🙈


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14584 replies
  • May 15, 2024

Hi @Milano Cosmetics I hope you’re doing well! Are you still having the issue? Let us know if you need help!