Skip to main content
Answered

Problem with widget - WordPress - iPhone not open

  • Apr 24, 2024 10:54 AM UTC
  • 3 replies
  • 95 views

Milano Cosmetics

Hello, 
I have in my website developed with WordPress the videoask code embedded as a widget (milanocosmetics.it). 
We have the problem that on iPhone when you click on the widget icon it doesn't open.
Is it necessary to add some code for iOS compatibility?

 

<script>
window.VIDEOASK_EMBED_CONFIG = {
"kind": "widget",
"url": "https://www.videoask.com/XXXX?hideplay",
"options": {
"widgetType": "VideoThumbnailExtraLarge",
"text": "",
"border-color": "#e2c182",
"backgroundColor": "#e2c182", "position": "bottom-right",
"dismissible": false,
"videoPosition": "top center"
}
}
</script>

Thank you very much 
Best regards

 

Best answer by Grace

Hi @Milano Cosmetics 😊

The embed should function in the same way on iOS without additional code, did you embed it as per the instructions in this article? 

And do you have any other plugins or Wordpress? Sometimes they can interfere with the videoask widget 🙈

View original

3 replies

Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • Apr 24, 2024 3:16 PM UTC

Hi @Milano Cosmetics Happy Wednesday! I’ve moved your post under the VideoAsk category so @Grace can help you out!


Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • Answer
  • Apr 24, 2024 3:39 PM UTC

Hi @Milano Cosmetics 😊

The embed should function in the same way on iOS without additional code, did you embed it as per the instructions in this article? 

And do you have any other plugins or Wordpress? Sometimes they can interfere with the videoask widget 🙈


Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • May 15, 2024 4:41 PM UTC

Hi @Milano Cosmetics I hope you’re doing well! Are you still having the issue? Let us know if you need help!