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Answered

Restarting on mobile


Jake Boyles

We are having an issue where our videoask will restart if it gets close to the time limit. However, its only doing that on mobile. Is there a reason for this? 

Best answer by Grace

Hey @Jake Boyles 😊

This might be one for the support team as it sounds a little buggy 🐞 have you noticed it happening on particular mobile devices (Android/iPhone) or in particular browser views? 

Are you just sharing the link to the videoask or is it embedded somewhere? 

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2 replies

Grace
Community Team
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  • Community Advocate
  • 2538 replies
  • Answer
  • July 14, 2022

Hey @Jake Boyles 😊

This might be one for the support team as it sounds a little buggy 🐞 have you noticed it happening on particular mobile devices (Android/iPhone) or in particular browser views? 

Are you just sharing the link to the videoask or is it embedded somewhere? 


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1779 replies
  • July 20, 2022

Hello @Jake Boyles! How are you doing today? Were you able to check Grace's reply to your question? Let us know if you've fixed this and if yes, how you did it. Have a great day! 😊


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