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Steps following a Calendly submissiom

  • 29 January 2024
  • 6 replies
  • 79 views
W
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Hi!

I’ve set up a step for a visitor to book a call using Calendly, however, once this submission is made, they stay stuck on that step i.e. they do no progress to the end step.

Any ideas?

Thanks!

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Best answer by Grace 6 February 2024, 15:40

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6 replies

john.desborough
Userlevel 7
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@Westwood - one of the ‘things’ with the Calendly question is that often many folks think they have finished the original typeform once they submit the calendly booking. if you have questions after your booking page, you might want to change the sequence and have the user ‘submit’ the form with all the other data and redirect them to a second form which is only your calendly booking questions. that way you get everything submitted and then the booking. 

if this is not the way you have set up your typeform, and the users are ‘hanging’, can you please take screenshots of your typeform question sequence and logic rules and, if possible, a video showing the issue so that we can see it ‘live’ … both of these will help us troubleshoot 

 

thanks

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Grace
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Userlevel 7
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Hi @Westwood thanks for stopping by the community with your question? Are you using VideoAsk or Typeform with Calendly? Let us know if you still need some help with this one or if des’ suggestions helped!

If cauliflower can become pizza, you my friend can do anything
W
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Hi There - I’m using VideoAsk.

W
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I do have a related question to this also (or should I start a new thread??)

If I have captured contact form data in a previous step (VideoAsk), is there a way to populate the Calendly form with those variables, specifically name and email?

Grace
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Userlevel 7
Badge +5

Hey @Westwood thanks for confirming!

If you collect contact information on a previous step it should automatically populate the contact info in Calendly. 

After a person has clicked schedule event in the Calendly step it should automatically move them onto the next step. If you’re not seeing this would you mind sharing a screen recording of what’s happening? 

If cauliflower can become pizza, you my friend can do anything
W
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Hi Grace, that’s now working thank you. Looks like I needed to run the test on the live version for it to carry over.

Any ideas on how this could also carry through to a redirect to an Intercom chat widow i.e. chat widow opens with Hello [name]?

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