Question

videoask keep firing in mobile

  • 16 February 2023
  • 6 replies
  • 38 views

Hi, one of our WordPress sites, the videoask keep firing in android.

the example link is here , the actual website is https://mens-formula.co

Anyone can help? Thanks


6 replies

Userlevel 7
Badge +5

Hi @hasanhamdani welcome to the community!

Are you using any plugins with Wordpress? 

currently just embedded code (iframe), not sure other plugins affecting

Userlevel 7
Badge +5

Hi @hasanhamdani did you remove the embed? I was trying to see it on an Android phone but can’t see the embed now. It might be worth connecting with the VideoAsk support team to do some trouble shooting on this. 

The embedded is on mobile view but hidden in desktop view. It’s happened on mobile but not on desktop although you try to see it in mobile view.

Userlevel 7
Badge +5

Hi @hasanhamdani I was looking on mobile, but couldn’t see the embed. Perhaps I was on the wrong page, is it on the link you shared?

 

Userlevel 7
Badge +5

Hi @hasanhamdani Were you able to solve the issue? If you don’t mind sending the link where the VideoAsk is located, we’d be happy to help! 

Reply