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Question

videoask keep firing in mobile

  • Feb 16, 2023 1:37 AM UTC
  • 6 replies
  • 81 views

hasanhamdani

Hi, one of our WordPress sites, the videoask keep firing in android.

the example link is here , the actual website is https://mens-formula.co

Anyone can help? Thanks

6 replies

Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • Feb 16, 2023 10:30 AM UTC

Hi @hasanhamdani welcome to the community!

Are you using any plugins with Wordpress? 


hasanhamdani
  • Author
  • Explorer
  • Feb 17, 2023 4:15 AM UTC

currently just embedded code (iframe), not sure other plugins affecting


Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • Feb 17, 2023 4:01 PM UTC

Hi @hasanhamdani did you remove the embed? I was trying to see it on an Android phone but can’t see the embed now. It might be worth connecting with the VideoAsk support team to do some trouble shooting on this. 


hasanhamdani
  • Author
  • Explorer
  • Feb 20, 2023 10:08 AM UTC

The embedded is on mobile view but hidden in desktop view. It’s happened on mobile but not on desktop although you try to see it in mobile view.


Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • Feb 20, 2023 10:10 AM UTC

Hi @hasanhamdani I was looking on mobile, but couldn’t see the embed. Perhaps I was on the wrong page, is it on the link you shared?

 


Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • Feb 28, 2023 4:14 PM UTC

Hi @hasanhamdani Were you able to solve the issue? If you don’t mind sending the link where the VideoAsk is located, we’d be happy to help!