Answered

VideoAsk Webhook is not sending

Davis Vasconcellos

I created a webhook and in all requests I get the error:
"No response(Invalid Date)".

the url is accessible and is responding with an OK for testing purposes.

when I copy the payload straight into my code, my script works correctly. apparently the webhook is not being sent.

For testing purposes, I created a new form (https://www.videoask.com/XXXXX) with the webhook pointing to pipedream https://XXXXXXX.m.pipedream.net and the error persists

It worked well until a few days into the project in production.

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Best answer by Grace 30 May 2023, 13:34

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11 replies

A

Same issue for me now

Jared R

I am receiving the same error code "No Response (Invalid Date)"

Grace
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Hey all, just looking into this will get an update asap for you!

If cauliflower can become pizza, you my friend can do anything
Grace
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Hey @Davis Vasconcellos @Ayd @Jared R it seems we had a partial service disruption and the engineers have been investigating and are currently working on a fix.

I will post here as soon as I have more information 🙏  and you can keep an eye on our status page here

If cauliflower can become pizza, you my friend can do anything
Grace
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Hey everyone a fix has been implemented and we’re monitoring the situation so let us know if you notice anything else or are still having issues. 

 

If cauliflower can become pizza, you my friend can do anything
Viachaslau

The same issue. Its not working for several hours. My webhook was created an year ago but its stopped works yesterday

@Grace 

Grace
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Hey @Viachaslau there seems to be some issues related to webhooks and exporting interactions, our engineering team is currently investigating so I will keep you updated once a fix has been pushed. Thanks for flagging!

If cauliflower can become pizza, you my friend can do anything
Grace
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Hey @Viachaslau sorry for the delay here, this should be working again but let us know if you spot any more unusual behavior 😊

If cauliflower can become pizza, you my friend can do anything
Viachaslau

ok. i would like to resend all failed videoasks to my hook by one button. Does any button exist? 

@Grace 

Grace
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Hey @Viachaslau I’m not sure, let me check if it’s possible to retrieve the failed webhooks

If cauliflower can become pizza, you my friend can do anything
Grace
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Userlevel 7
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Hey @Viachaslau the webhooks should have still come through, just sent with a delay. If that’s not the case can you get in touch with the VideoAsk support team here  with as much information about the webhooks as you have so they can look into it 🙏 thanks

If cauliflower can become pizza, you my friend can do anything

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