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VideoAsk Widget

A
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The VideoAsk widget restarts video on any website interaction (any html element hover, page scroll etc.). 

Here’s the config. 

window.VIDEOASK_EMBED_CONFIG = {

"kind": "widget",

"url": "https://www.videoask.com/#####",

"options": {

"widgetType": "VideoThumbnailWindow",

"text": "",

"backgroundColor": "#F68D2E",

"position": "bottom-right",

"dismissible": true,

widgetTarget: '.anchor_it'

}

}

Here’s the website: https://vidico.com 

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Best answer by Alous 13 October 2023, 12:58

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A
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Edit:
Here’s the website https://vidico.com 

Grace
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Hey @Alous first up love your videoask! 

I don’t think I’ve seen a widget behave like this before, let me ask around the team and get back to you 😊

If cauliflower can become pizza, you my friend can do anything
Grace
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Hey @Alous it looks like it could be related to the anchor element

widgetTarget: '.anchor_it'

it seems like as you scroll it re-starts the video so wondering if you remove that whether it keeps autoplaying?

If cauliflower can become pizza, you my friend can do anything
A
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Hi @Grace , this is needed to hide the widget on mobile devices following a videoask guide/article. So I could hide it with css. If there is another way around it please let me know. Would be awesome to just pass a parameter in config something like hideOnMobile: true

Grace
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Hi @Alous totally understand, let me see if there’s an alternative way to hide on mobile view or if there’s some way to stop the anchor from restarting the video 🙏

If cauliflower can become pizza, you my friend can do anything
A
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Hi @Grace any update for me? 

A
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Hi @Grace, I’ve removed the anchor but it’s still restarts the video on any interaction. vidico.com 

Grace
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Hi @Alous ok so it’s not the anchor that’s causing the issue 🤔 can I ask what website builder you are using?

If cauliflower can become pizza, you my friend can do anything
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@Grace hi, it's a custom theme, we don't use any builders. 

Phoebe VA
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Hi @Alous, would you mind sharing the URL for the videoask that’s embedded on your site? We would like to test some things out on our end. 

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@Grace it’s https://www.videoask.com/fb0yd96j9
 

Phoebe VA
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Thank you @Alous!

 

I tested the URL with the widget embed code on a Squarespace built website and the video doesn’t restart on any interaction with the website. It might be something in the website code that is causing the video in the widget to restart with any interaction. But let us ask around the team a bit and we’ll get back to you. 😊

A
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@Grace you can close it, the issue was related to optimization plugin. 

Grace
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Awesome, thanks for keeping us updated @Alous and thanks for your help with this one @Phoebe VA 😁

If cauliflower can become pizza, you my friend can do anything

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