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Accidental renewal


Hi there. A payment was taken from my account today, but it should not have been renewed (Im not sure how it got through since I changed my bank card). Is it possible for someone from the billings team to contact me? Many thanks.

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Best answer by john.desborough 15 June 2022, 05:34

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Userlevel 7
Badge +6

@MizzyL - you will have to contact the Typeform Support team to open the ticket. here’s the link

Userlevel 7
Badge +5

@MizzyL were you able to reach our support team? Let us know if so!

All sorted now, thank you.

Userlevel 7
Badge +5

Glad to hear! Thanks, @MizzyL !

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