Being billed for an account I did not sign up for | Community
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Being billed for an account I did not sign up for


I have been trying desperately to contact Typeform support to file a complaint about being billed for an account I do not have. I keep getting charged and am receiving email for the account but I never signed up and when I try to log in with the account that I receive email from, it shows as a brand new account with no subscription attached to it. I have written to customer support 3 times now and nothing is happening. I cannot seem to get through and this is incredibly frustrating. 

Best answer by Grace

Hi @mydudechris I’ve flagged this with the billing team so hopefully someone will be in touch with you soon πŸ˜Š

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9 replies

Grace
Community Team
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  • Community Advocate
  • 2718 replies
  • August 29, 2023

Hey @mydudechris I’m just double checking that your ticket has reached the support team πŸ™


  • Author
  • Explorer
  • 2 replies
  • August 29, 2023

I’m not sure if it has or not, no one has reached out to me.


Grace
Community Team
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  • Community Advocate
  • 2718 replies
  • Answer
  • August 30, 2023

Hi @mydudechris I’ve flagged this with the billing team so hopefully someone will be in touch with you soon πŸ˜Š


  • Author
  • Explorer
  • 2 replies
  • September 5, 2023

Thank you


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • September 5, 2023

Let us know if you have any other questions in the meantime, @mydudechris !


  • Navigating the Land
  • 2 replies
  • January 29, 2024

I am being billed for an account I did not request to have. I looked at the website and I did not intend to make a purchase. I had an account a few years ago but it no longer fits my needs. Please cancel my subscription ASAP. Thank you.


john.desborough
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  • Certified Partner & Champion
  • 5320 replies
  • January 29, 2024

@Mya Zavaleta - use this form to contact Typeform Support and the Billing team 

 

des


  • Navigating the Land
  • 2 replies
  • January 29, 2024

Will my account be reimbursed for this payment on my CC for the account I never intended to subscribe for? I think someone activated it for me erroneously.


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • January 30, 2024

Hi @Mya Zavaleta Our billing team will be able to help with these questions for you. πŸ˜€


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