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Answered

Being billed for an account I did not sign up for

  • Aug 28, 2023 8:40 PM UTC
  • 9 replies
  • 170 views

I have been trying desperately to contact Typeform support to file a complaint about being billed for an account I do not have. I keep getting charged and am receiving email for the account but I never signed up and when I try to log in with the account that I receive email from, it shows as a brand new account with no subscription attached to it. I have written to customer support 3 times now and nothing is happening. I cannot seem to get through and this is incredibly frustrating. 

Best answer by Grace

Hi @mydudechris I’ve flagged this with the billing team so hopefully someone will be in touch with you soon 😊

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9 replies

Grace
Community Team
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  • Community Advocate
  • Aug 29, 2023 7:46 AM UTC

Hey @mydudechris I’m just double checking that your ticket has reached the support team 🙏


  • Author
  • Explorer
  • Aug 29, 2023 1:35 PM UTC

I’m not sure if it has or not, no one has reached out to me.


Grace
Community Team
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  • Community Advocate
  • Answer
  • Aug 30, 2023 8:21 AM UTC

Hi @mydudechris I’ve flagged this with the billing team so hopefully someone will be in touch with you soon 😊


  • Author
  • Explorer
  • Sep 5, 2023 3:27 PM UTC

Thank you


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Sep 5, 2023 3:29 PM UTC

Let us know if you have any other questions in the meantime, @mydudechris !


  • Navigating the Land
  • Jan 29, 2024 7:43 PM UTC

I am being billed for an account I did not request to have. I looked at the website and I did not intend to make a purchase. I had an account a few years ago but it no longer fits my needs. Please cancel my subscription ASAP. Thank you.


john.desborough
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  • Certified Partner & Champion
  • Jan 29, 2024 8:19 PM UTC

@Mya Zavaleta - use this form to contact Typeform Support and the Billing team 

 

des


  • Navigating the Land
  • Jan 29, 2024 10:26 PM UTC

Will my account be reimbursed for this payment on my CC for the account I never intended to subscribe for? I think someone activated it for me erroneously.


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Jan 30, 2024 8:48 AM UTC

Hi @Mya Zavaleta Our billing team will be able to help with these questions for you. 😀