Answered

Being billed for an account I did not sign up for

  • 28 August 2023
  • 9 replies
  • 57 views
M

I have been trying desperately to contact Typeform support to file a complaint about being billed for an account I do not have. I keep getting charged and am receiving email for the account but I never signed up and when I try to log in with the account that I receive email from, it shows as a brand new account with no subscription attached to it. I have written to customer support 3 times now and nothing is happening. I cannot seem to get through and this is incredibly frustrating. 

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Best answer by Grace 30 August 2023, 10:21

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9 replies

Grace
Rank
Userlevel 7
Badge +5

Hey @mydudechris I’m just double checking that your ticket has reached the support team 🙏

If cauliflower can become pizza, you my friend can do anything
M

I’m not sure if it has or not, no one has reached out to me.

Grace
Rank
Userlevel 7
Badge +5

Hi @mydudechris I’ve flagged this with the billing team so hopefully someone will be in touch with you soon 😊

If cauliflower can become pizza, you my friend can do anything
M

Thank you

Liz
Rank
Userlevel 7
Badge +5

Let us know if you have any other questions in the meantime, @mydudechris !

Life is a series of awkward moments separated by snacks.
M

I am being billed for an account I did not request to have. I looked at the website and I did not intend to make a purchase. I had an account a few years ago but it no longer fits my needs. Please cancel my subscription ASAP. Thank you.

john.desborough
Userlevel 7
Badge +6

@Mya Zavaleta - use this form to contact Typeform Support and the Billing team 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
M

Will my account be reimbursed for this payment on my CC for the account I never intended to subscribe for? I think someone activated it for me erroneously.

Liz
Rank
Userlevel 7
Badge +5

Hi @Mya Zavaleta Our billing team will be able to help with these questions for you. 😀

Life is a series of awkward moments separated by snacks.

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