Answered

Being charged whilst being on a free plan

  • 7 February 2022
  • 8 replies
  • 131 views
M

Does anyone know why, when the account has been moved from paid to free that Typeform continue to take money from my account? 

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Best answer by Liz 8 February 2022, 17:50

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8 replies

Liz
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Userlevel 7
Badge +5

Hi @marksmith900 I would suggest contacting our billing team directly for this since they can log into your account. You can contact them from your account email here. 

Life is a series of awkward moments separated by snacks.
B

same here 

D

I’ve got the same issue, really frustrated with this. 

Liz
Rank
Userlevel 7
Badge +5

Hi @Brianmcg and @davidlbs have you contacted our support team? 

Life is a series of awkward moments separated by snacks.
A

I have the same issue! I can’t contact support. The link leads me to this page. 

 

Liz
Rank
Userlevel 7
Badge +5

Hi @abcdefg You can contact the support team at the bottom of the page here, but you’ll need to be logged into your account. 

Life is a series of awkward moments separated by snacks.
A

SAME HERE, PLEASE HELP. I am a STUDENT, I can’t pay this bill of 240 DOLLARS, I was just trying the product (the plaform), my account was in a free membership, I need help. My credit card was charged and I can’t pay it for God’s love.

Gabi Amaral
Rank
Userlevel 7
Badge +5

Hello @admartinezma! The fastest way to solve this issue is contacting our billing team through this link. They'll be able to look into your account and see what might have gone wrong! Hope you can solve this as soon as possible. 😌

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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