I paid for yearly professional plan by mistake. I have a free code and I want to apply this code for the current package. Can I have the fee transfered back to my visa? Does Typeform have a cashback policy for users who complained about subscription packages?
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Hey
The billing team are best placed to handle any refund queries, please do get in touch with them here. They may be able to help you further regarding your request. =)
P.S.: Select "billing" when choosing the category and make sure you use the same email of your Typeform account. This is because tickets that are not raised with the right account will take more time to get a response since non Typeform users have a different priority.
Hope this helps!
Thanks so much
Amazing 
We hope so too!
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