Can I test the upgrade for one month? | Community
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Question

Can I test the upgrade for one month?


I have an annual subscription and wanted to switch to monthly and then upgrade. I would like to test this before I decide on an annual subscription again.
But if I upgrde now, the uprgade will only become active in a year's time. how can I change that?

5 replies

Liz
Community Team
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  • Tech Community Advocate
  • 15012 replies
  • May 22, 2024

Hi @Weezy VR Thanks for stopping by the community! I would reach out to our support team for help with this one. They might be able to help you switch plans manually. You can contact them from your account email here


  • Author
  • Explorer
  • 2 replies
  • May 23, 2024

It's funny you mention that. I thought the same thing and have already tried to contact typeform support 3 times. 1 time via sales. once via support and then again via sales... so far, none of them have been good enough to contact me. my last resort was to write here in the community. to be honest, i didn't know if typeform even has anyone who answers or is interested in the customers. it's nice to see that at least you get an answer here. unfortunately, this doesn't help me, because then i have to start from scratch again.
Do you work there?  If so, can you please pass on my case so that someone can get back to me who can really help me?  
Thank you very much


Liz
Community Team
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  • Tech Community Advocate
  • 15012 replies
  • May 23, 2024

Hi @Weezy VR Are you contacting them from your account email here? Our support team let me know that they haven’t received any recent emails from the email on your account. 


  • Author
  • Explorer
  • 2 replies
  • May 24, 2024

OMG! So you need to check your 12 step contact form. Why can't you just give me an email address?

PLEASE


Liz
Community Team
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  • Tech Community Advocate
  • 15012 replies
  • May 28, 2024

Hi @Weezy VR We do not have a direct email to our support. You will need to fill out that brief form as it will log you into your account and send your request to the appropriate team. 


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