Hello,
I go to the settings, then plan and billing to change my plan into a free one. But the “change my plan” icon is in light grey and it’s impossible to click on it.
I tried to find an answer but couldn’t. Could someone help me find the answer please.
Thank you
Best answer by Gabi Amaral
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+5
Hello 
I'm sorry you're having this issue! I advise you to reach out to our Support team. As we cannot check your account from the Community, they will be your best option for further help. You can contact them using this form.
In the meantime, keep us updated on the status of your issue. I hope you can solve it as soon as possible! 
+5
Hi
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