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Answered

Can't upgrade plan

  • Jan 17, 2024 4:36 PM UTC
  • 6 replies
  • 137 views

Hi there.

the upgrade page seems to be down since last week. I am trying to publish a survey already done, but I cannot until the system allows me to upgrade my account!

What can I do?

Best answer by Liz

Hi @blizan I’m sorry for the troubles upgrading. 😥 If you haven’t already, I would suggest either trying a different browser (as we don’t have any outages with our upgrade page currently) and/or contact our billing team here to help you out! 

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6 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Answer
  • Jan 17, 2024 5:45 PM UTC

Hi @blizan I’m sorry for the troubles upgrading. 😥 If you haven’t already, I would suggest either trying a different browser (as we don’t have any outages with our upgrade page currently) and/or contact our billing team here to help you out! 


  • Author
  • Explorer
  • Jan 17, 2024 7:45 PM UTC

Tried a different browser and had created a ticket for help yesterday (haven’t heard back yet)!  Is there a phone number which I can use to reach quicker support? 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Jan 17, 2024 8:40 PM UTC

Hi @blizan While we don’t have phone support, I’ll give our billing team a shout to see if they can help you out! 


  • Author
  • Explorer
  • Jan 17, 2024 9:58 PM UTC

They got back to me, but their proposed solutions didn’t help (e.g., use incognito window, try a diff browser, delete cache, try different device) - can we please get some accelerated support?


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Jan 19, 2024 2:09 AM UTC

Hi @blizan responding to their email will be the fastest way to receive support, but would you mind sharing a video of the issues you’re seeing when trying to upgrade? That’ll help them know what might be causing the trouble!


  • Navigating the Land
  • Jul 3, 2024 11:21 AM UTC

I’m getting the same thing! Please help