Answered

cancel a paid subscription when email is lost

  • 16 September 2023
  • 5 replies
  • 74 views
S

How do I cancel a paid subscription ?  I used an email that does not exist any more (I left a prior job) But subscription charges per month are piling up with no way to cancel the subscription

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Best answer by Liz 18 September 2023, 16:57

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Liz
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Userlevel 7
Badge +5

Hi @Suja Chandra You’ll want to reach out to our billing team here who can track down your account and help with cancelling the subscription.

Life is a series of awkward moments separated by snacks.
S

Thanks Liz  - I have done that a few times. This is frustrating… 

Liz
Rank
Userlevel 7
Badge +5

Hi @Suja Chandra Our support team confirmed that they did receive your email earlier today, so hold tight for their help!

Life is a series of awkward moments separated by snacks.
S

This answer is not helpful; nobody has responded - I believe its an intentional strategy not to help with subscription cancellations !!!

 

Liz
Rank
Userlevel 7
Badge +5

Hi @Suja Chandra our billing team responded to your email on Saturday. Can you confirm that you received that reply? If not, you may want to check the spam inbox in case it landed there. 

Life is a series of awkward moments separated by snacks.

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