cancel a paid subscription when email is lost

  • 16 September 2023
  • 5 replies

How do I cancel a paid subscription ?  I used an email that does not exist any more (I left a prior job) But subscription charges per month are piling up with no way to cancel the subscription


Best answer by Liz 18 September 2023, 16:57

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5 replies

Userlevel 7
Badge +5

Hi @Suja Chandra You’ll want to reach out to our billing team here who can track down your account and help with cancelling the subscription.

Thanks Liz  - I have done that a few times. This is frustrating… 

Userlevel 7
Badge +5

Hi @Suja Chandra Our support team confirmed that they did receive your email earlier today, so hold tight for their help!

This answer is not helpful; nobody has responded - I believe its an intentional strategy not to help with subscription cancellations !!!


Userlevel 7
Badge +5

Hi @Suja Chandra our billing team responded to your email on Saturday. Can you confirm that you received that reply? If not, you may want to check the spam inbox in case it landed there.