Charges after account cancellation | Community
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Charges after account cancellation

ArturEcomuncia

Hi everyone,

 

I canceled my VideoAsk account, but I’ve noticed I’m still being charged even after the cancellation. Has anyone else experienced this?

 

I’d like to understand if this is an isolated case or if there’s something else I need to do besides canceling through the platform. Any tips or shared experiences would be greatly appreciated!

 

Thanks!

Best answer by Grace

Hi ​@ArturEcomuncia sorry to hear this, have you reached out to the VideoAsk support team yet to find out what the issue is? I would recommend dropping them a message (support@videoask.com) so they can check your account 😊

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    3 replies

    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2593 replies
    • Answer
    • March 31, 2025

    Hi ​@ArturEcomuncia sorry to hear this, have you reached out to the VideoAsk support team yet to find out what the issue is? I would recommend dropping them a message (support@videoask.com) so they can check your account 😊

    If cauliflower can become pizza, you my friend can do anything
    ArturEcomuncia

    Hi! Thanks so much for your reply 😊

    Yes, I’ve just sent an email to the support team explaining the situation. Hopefully they can sort it out soon!

     

    Appreciate the help 🙏

    Grace
    1 person likes this
    • Grace
      Grace
    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2593 replies
    • March 31, 2025

    No problem ​@ArturEcomuncia let us know if there’s anything else we can help with in the meantime!

    If cauliflower can become pizza, you my friend can do anything
    ArturEcomuncia
    1 person likes this
    • ArturEcomuncia
      ArturEcomuncia

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