Answered

education discount not showing when upgrade

  • 24 April 2023
  • 8 replies
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Dana
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  • Dana
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Hi there, when I try to upgrade my plan the education discount that I qualified for is not showing anymore. It was there before the system upgrade a few weeks ago. Please help. 

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Best answer by Dana 26 April 2023, 20:15

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Dana

8 replies

Grace
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Hey @Dana thanks for stopping by 😊

I would recommend contacting the support team to help with this one, as we don’t have access to your account in the community. Was it for Typeform or VideoAsk? Just want to make sure I share the correct support link here for you!

If cauliflower can become pizza, you my friend can do anything
Dana
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Typeform 

Dana
Grace
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Userlevel 7
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Thanks @Dana definitely reach out to the billing team by creating a ticket here and make sure you’re signed into your Typeform account at the time so it grabs the correct email address for your account. 

Let us know if you need any help along the way!

If cauliflower can become pizza, you my friend can do anything
Dana
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I actually sent out a ticket three days ago and haven’t heard back. 

Dana
Grace
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Userlevel 7
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@Liz can you help with this one?

If cauliflower can become pizza, you my friend can do anything
Liz
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Hi @Dana I’ve asked the billing team to bump up the ticket answer time so hopefully you should hear from them soon. Let me know if not!

Life is a series of awkward moments separated by snacks.
Dana
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FYI: Billing was able to assist me yesterday, so thank you @Liz for the nudge. 🙏

Dana
Liz
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Userlevel 7
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Wahoo! Glad to hear it, @Dana . Let us know if we can help with anything else. 😁

Life is a series of awkward moments separated by snacks.

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