Skip to main content
Answered

Get a refund

  • Apr 11, 2021 4:13 PM UTC
  • 11 replies
  • 2882 views

I need a refund for this year. It was paid by mistake.

Best answer by Mariana

Hi @emily9919. Welcome to the Typeform Community! 

 

The billing team are best placed to handle any refund queries, please do get in touch with them here. They may be able to help you further regarding your request. =)

 

P.S.: Select "billing" when choosing the category and make sure you use the same email of your Typeform account. This is because tickets that are not raised with the right account will take more time to get a response since non Typeform users have a different priority.  

 

Hope this helps! 

 

View original

      11 replies

      Mariana
      Ex–Typefomer
      Forum|alt.badge.img+5
      • Mariana
      • Ex–Typefomer
      • Answer
      • Apr 12, 2021 12:04 PM UTC

      Hi @emily9919. Welcome to the Typeform Community! 

       

      The billing team are best placed to handle any refund queries, please do get in touch with them here. They may be able to help you further regarding your request. =)

       

      P.S.: Select "billing" when choosing the category and make sure you use the same email of your Typeform account. This is because tickets that are not raised with the right account will take more time to get a response since non Typeform users have a different priority.  

       

      Hope this helps! 

       

      Smile – sunshine is good for your teeth.

        Hello
        I made an annual payment on April 29th.
        The monthly fee has already been approved on April 27th.
        I'd like to cancel the annual payment on April 29.

        How should I proceed?

          Mariana
          Ex–Typefomer
          Forum|alt.badge.img+5
          • Mariana
          • Ex–Typefomer
          • May 3, 2021 8:52 AM UTC

          Hi @won jong sun. Happy Monday :hugging:

           

          I moved your question here where the answer is. You can check the conversation above for more context. Hope this helps =)

          Smile – sunshine is good for your teeth.
          • stefanmajiros
          • Navigating the Land
          • Oct 2, 2021 8:59 PM UTC

          @emily9919 Hi Emily, did you get a refund, please? 
          I have also similar "problem", when I was charged 360 EUR for one year in advance by mistake..

          To be honest, I would expect at least one email to be sent before charging that amount of money.

          Liz
          Ex–Typefomer
          Forum|alt.badge.img+5
          • Liz
          • Tech Community Advocate
          • Oct 7, 2021 8:24 PM UTC

          Hi @stefanmajiros If you haven’t already, you’ll want to reach out to our billing team for any refund requests. You can contact them from your account email here. 

          Life is a series of awkward moments separated by snacks.
          • Ferzina
          • Navigating the Land
          • Oct 20, 2021 5:27 AM UTC

          We are a India company, how to claim for TDS refund.?

          Liz
          Ex–Typefomer
          Forum|alt.badge.img+5
          • Liz
          • Tech Community Advocate
          • Oct 20, 2021 2:20 PM UTC

          Hi @Ferzina I’m afraid we don’t currently support tax deduction for India at this time, but if there’s anything else I can help with, please let me know. 

          Life is a series of awkward moments separated by snacks.
          • NicoleNguyen
          • Navigating the Land
          • Oct 21, 2021 4:01 PM UTC

          Hi everyone. 

          I downgraded my plan to Free and want to get a refund. Is that possible? 

          Thank you for your information.

          Liz
          Ex–Typefomer
          Forum|alt.badge.img+5
          • Liz
          • Tech Community Advocate
          • Oct 21, 2021 4:52 PM UTC

          Hi @NicoleNguyen I’ve added your post here where we have information that can help you. :grinning: Let us know if you have any other questions!

          Life is a series of awkward moments separated by snacks.
          • lunasabadia
          • Navigating the Land
          • Mar 5, 2022 12:30 AM UTC

          Hi there, could you please assist me? I signed up for a free month of Typeform and was charged for an entire YEAR of Typeform for $420. I am a high school student and have no way of paying this. Could you please cancel and refund?

            john.desborough
            Forum|alt.badge.img+6
            • john.desboroughCertified Partner
            • Certified Partner & Champion
            • Mar 5, 2022 2:35 AM UTC

            @lunasabadia - you can contact the Support Desk - Billing at this link.  they should be able to help you 

             

             

            If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...

              Still need help?

              Don't be shy and ask the community.

              Ask your question here!
              Community T&Cs Accessibility statement